Introduction

We have been providing building and drainage repair services to the insurance industry since 1999 and are therefore one of the most experienced claims fulfilment suppliers in the UK. We have formed our reputation upon the highest standards of customer service and technical excellence. In recognition of our capability, the company has gained WRc accreditation – a quality certificate designed for the insurance industry, specifically to raise drainage survey and repair standards.

Our Customer Service Centre staff provide ownership of the customer journey through the claim lifecycle - while our surveyors oversee technical specification and repairs to ensure that claim costs are controlled and optimised We also provide emergency response services, offering a 24/7 call out service to policyholders nationwide. Just click on the tab to read more about our service offer, or for more detailed information, just call 0845 450 8816 or email service@cetsafehouse.com

Our Service offer includes:

• - Drainage Emergency Response.
• - Drainage Investigation and Repair.
• - Building Repair fulfilment.
• - Contractor network management.
• - Fire and Flood Restoration and Repair.
• - Emergency response (24/7 Incident Control Centre).
• - Subsidence site investigation and mitigation works.
• - Subsidence risk assessment.